UX Techniques Used: User interview transcripts, User Persona, User Stories, Empathy Map, Journey Map, Problem Statement, Competitive Audit, Crazy Eight illustrations, Closeup+big picture Wireframes, Digital Wireframe, Low fidelity Prototype, Usability Study, User Flows, Information Architecture, Visual Design, Mockup, Design System, Hifi Prototype, Usability Study, Testing, and handover final prototype to the engineering team.